Solution Index

Below is a complete listing of the Amtech consulting and training solutions associated with the Identify Your Solution self-diagnosis page.

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• Frontline Diagnostic

• Human Capital Diagnostic*

• Process Diagnostic*

• Technology Diagnostic*

• Tł Diagnostic*

• Benchmark Study: Metrics*

• Benchmark Study: Best Practices*

• Persistent Performance Initiative*

• Performance Management Gap Analysis

• Interim Call Center Management*

• Self-Directed Work Team Initiative*

• Management Recruiting*

• Organizational Design Initiative*

• Escalation Plan Development Initiative*

• Profit Center Perception Initiative*

• Communications Enhancement Initiative*

• Compensation Plan Enhancement Initiative*

• Motivation/Incentive Plan Initiative*

• Cost Justification Initiative*

• Process Re-Engineering Initiative*

• Technology ROI Analysis*

• Technology Acquisition Initiative*

• Technology Reporting Gap Analysis*

• Technology Implementation Initiative*

• QA Gap Analysis*

• Coaching Plan Enhancement Initiative*

• Call Center Blueprint Development*

• Call Center Implementation Initiative*

• Site Selection Initiative*

• Outsourced Vendor Placement Initiative*

• Consolidation Feasibility Study*

• Consolidation Initiative*

• Workplace Ergonomics Gap Analysis*

• Recruiting Plan Gap Analysis*

• Service Level ROI Analysis*

• Workforce Scheduling Gap Analysis

• Workforce Management Schedule Development*

• Workforce Management Procedures Development*

• Call Guide (Scripting) Development

• Outsourcing Feasibility Study*

• Disaster Recovery Planning*

• T³ Resource Line

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Agent Courseware

• Customer Service With Style

• Customer-Focused Teleservicing*

• Getting To The Heart of Customer Service

• Getting To The Heart of Technical Support*

• Relationship TeleSelling

• Customer-Focused TeleSelling*

• Collecting With Style

• Customer-Focused Telephone Techniques*

• Customer-Focused Sales With Service

• Easy Writer at Work

• Relationship TeleProspecting

• Accent Reduction*

• Focus on Challenging Customers

• Stress Busting Strategies*

Supervisor Courseware

• Managing Agent Performance

• Managing Teams for Persistent Performance*

• Managing Self-Directed Work Teams*

• Managing Diversity*

• Customer-Focused Monitoring*

Management Courseware

• Managing Supervisor Performance*

• Managing Strategic Growth*

• Managing Contact Center Technology*

• Managing Agents For Enhanced Tenure*

• Managing The Essentials*

• Managing Performance: It's More Than Metrics*

• Managing Econometrics: Finance for Contact Centers*

• Managing Call Strategies*

• Managing Persistent Change: Benchmarking*

• CIAC Certification Track*

Other Courseware

• Training Design & Development*

• Computer-Based Training Development

• Training Skills & Delivery Techniques*

Training Development Services

• Training Gap Analysis*

• Customized Classroom Training*

• Customized Computer Based Training*

• Customized Virtual Classroom Training*

• New Hire Training Plan Gap Analysis*

• New Hire Training Enhancement Initiative*

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