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Identify
Your Solution
 Process Issues
From
hiring practices to after call work and management
style, your business processes greatly impact agent
productivity and effectiveness. Enhancing your business
processes to maximize their efficiency and effectiveness
will assure higher agent productivity and optimal
results. Choose from the challenges listed below
to identify the description that best defines your
process issues. Click on the corresponding solution to
learn how Amtech can help improve your contact center's
processes.
Process: Productivity
Management
Click on the solutions for details
Use your browser's BACK button to
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us as we continue to add information.
| My Challenge |
Amtech Solution |
| I'm not sure our hiring practices are adequate to
select candidates who can quickly achieve the
productivity levels. |
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Our new hire training takes too long.
Our new
hire training is not thorough enough. |
|
| Agents complain that the technology (phone, CRM,
database, etc..) hinders their performance. |
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| I'm not satisfied with our
quality
assurance policies, procedures or monitoring forms. |
|
| Agents view our monitoring and coaching as a
policing process to catch them doing something wrong. |
|
| I don't know if our performance is better or worse
than similar call centers. |
|
| Our processes seem to have a negative effect on
agents and their productivity. |
|
| I don't know which process issues are causing the
problems. |
|
| My Process challenge is not in this
list. |
Call Amtech
Marketing at 888-546-4844 (or
us) to
discuss your unique challenge and determine how we can help you resolve the
issue. |
Process
Issues
From
hiring practices to after call work and management
style, your business processes greatly impact agent
productivity and effectiveness. Enhancing your
business processes to maximize their efficiency and
effectiveness will assure higher agent productivity
and optimal results. Choose from the challenges
listed below to identify the description that best
defines your process issues. Click on the
corresponding solution to learn how Amtech can help
improve your contact center's processes.
Process:
Scheduling &
Contact Mgt
Click on the solutions for details
Use your browser's BACK button to
return to this page. The * means that the marketing
piece is not yet posted to this site. Please bear with
us as we continue to add information.
| My Challenge |
Amtech Solution |
| We can't get our staffing model right to assure
adequate call coverage. |
|
| Our supervisors don't do a good job of managing the
schedules to assure proper coverage - they don't seem to understand the
importance of queue management. |
|
| We need to look at other ways to organize our agents
(into specializations) to best handle customer calls. |
|
| I'm not sure our service level and other ACD goals
are set realistically. |
|
| We
need help developing scripts and call guides
to support the agents in effectively handling
calls. |
|
| We do not have a written call handling escalation
plan or our procedures are uniformly used. |
|
| Our technology does not adequately support our
contact handling needs. |
|
| I don't know what the real problem is with our
Processes. |
|
| My Process challenge is not in this
list. |
Call Amtech
Marketing at 888-546-4844 (or
us) to
discuss your unique challenge and determine how we can help you resolve the
issue. |
Process
Issues
From
hiring practices to after call work and management
style, your business processes greatly impact agent
productivity and effectiveness. Enhancing your
business processes to maximize their efficiency and
effectiveness will assure higher agent productivity
and optimal results. Choose from the challenges
listed below to identify the description that best
defines your process issues. Click on the
corresponding solution to learn how Amtech can help
improve your contact center's processes.
Process:
Finance Issues
Click on the solutions for details
Use your browser's BACK button to
return to this page. The * means that the marketing
piece is not yet posted to this site. Please bear with
us as we continue to add information.
| My Challenge |
Amtech Solution |
| My call center runs as a cost center and management
doesn't recognize the center's value to the bottom line of the
company. |
|
| We need to consider outsourcing as a more cost
effective alternative. |
|
| We are shopping for an outsource agency to take over
this call center function. |
|
| We need to maximize productivity to enhance our
contribution to the bottom line of the company. |
|
| I need help justifying the investment in new
processes, people or technology. |
|
| We need to consolidate our call centers (physically
or virtually). |
|
| I don't know what the real problem is with our
Finance Processes. |
|
| My Finance challenge is not in this
list. |
Call Amtech
Marketing at 888-546-4844 (or
us) to
discuss your unique challenge and determine how we can help you resolve the
issue. |
Process
Issues
From
hiring practices to after call work and management
style, your business processes greatly impact agent
productivity and effectiveness. Enhancing your
business processes to maximize their efficiency and
effectiveness will assure higher agent productivity
and optimal results. Choose from the challenges
listed below to identify the description that best
defines your process issues. Click on the
corresponding solution to learn how Amtech can help
improve your contact center's processes.
Process:
Planning Issues
Click on the solutions for details
Use your browser's BACK button to
return to this page. The * means that the marketing
piece is not yet posted to this site. Please bear with
us as we continue to add information.
| My Challenge |
Amtech Solution |
| We're planning to implement a new call
center. |
|
| We're
planning to consolidate multiple sites. |
|
| We're planning to implement a project at an
outsourced call center. |
|
| We
need a disaster recovery plan. |
|
| I don't know what the real problem is with our
Planning Processes. |
|
| My Planning challenge is not in this
list. |
Call Amtech
Marketing at 888-546-4844 (or
us) to
discuss your unique challenge and determine how we can help you resolve the
issue. |
Unsure of real problem?
The following diagnostic services will help you identify the root
cause of the symptom you are experiencing.
Click on the services below for
complete details
Use your browser's BACK button to return to this page.
T3
Resource Line
Human
Capital
Diagnostic*
Process
Diagnostic
Frontline
Diagnostic
Technology Diagnostic
T3
Diagnostic
Or call
Amtech Marketing at 888-546-4844 (or
us) to
discuss your unique challenge and determine how we can help you resolve the
issue.
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