Clients
Value Our
Results
Consulting:
Amtech's
consulting services are results-oriented. We help you
solve problems and enhance performance. Here's what our
clients say about our consulting services: In
reference to an outsourcing placement consulting
project...... "Amtech
helped us select a new outsource vendor. As a result,
Amtech's recommendation has allowed us to reduce our
monthly costs while achieving a double digit improvement
in productivity and much higher call quality. We're very
pleased with the results of Amtech's services." "Amtech's
consultants were exceptionally knowledgeable. They
quickly understood our situation and made actionable
recommendations that have allowed us to bring about
positive change in the contact center." "Their
consulting expertise is worth every penny of their
reasonable fees." Referring
to completion of a T3 Diagnostic
Tune-Up. "This was one of the best
experiences I have had using a
consultant." "We
implemented the Action Items from Amtech's T3
Diagnostic which helped us reduce agent turnover from 79% to 47% in
a one year period." "Amtech analyzed
our network billing and made changes to allow us to
realize a $25-30,000 annual savings in network
connection costs for long distance." "Amtech's
technology consultants know their stuff. Their technology recommendations saved us over $400,000 that
would have been invested in the duplication of
technologies to support both sites."
Training:
Amtech's
training is instructionally sound and meets each participant's varied learning
styles. This is what clients say about our courseware and class
facilitation.
"Great class. Great instructor. Good overview. Good
pace. Good material - especially the extra stuff. Good to interact with
peers"
"Nothing needs improvement in this
course. I learned more than I expected and
can immediately apply it all"
"Extremely practical and applicable to the
real world job of managing a call center"
"I liked how the course
integrated my real life experiences with the subject matter. It helped me learn
the material very quickly"
"Great skill models….makes it easy to
remember how to do it"
"I don't usually like role play but the
instructor's techniques and the skill models made it easy and fun to apply the
new stuff."
"Wow! - when's a class on another topic? Your training is
awesome" |
